| decoratingstudio.com > return policies and shipping info |
| Decorating Studio, LLC - Return Policies & Shipping Info |
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Ordering, Shipping & Returns International, Overnight & 2nd Day rates shown at bottom of chart below. If you choose Standard Shipping, we will ship your order either USPS Priority Mail, USPS First Class, or USPS Parcel Post, based on your package weight and your address. Standard/Ground Shipping Charges
2nd Day and Overnight Shipping* International Shipping (outside of the United States) Returns Most items are returnable (use return address below after calling us for your Return Authorization Number), however there is a 20% Restocking Charge for a return. There is no restocking fee for exchanges. We do offer samples on most of our trims so that you can avoid having to return an item because of color matches, etc. If you do not see a sample order for an item on our web site, call us to request one. If you are not happy with an item, for any reason, you must contact us by phone (#615-776-2951) within 7 days of the receipt of your item for a Return Authorization Number (RAN). Once you receive your RAN, you will need to postmark and ship the item back to us within another 7 days. There is a restocking fee of 20% on all returns (see below items that are not returnable). There is no restocking fee for exchanges. Note Items that are NOT returnable are: Items that are returnable must be returned in new condition and uncut. OUR RETURN ADDRESS: How & when will my purchase be shipped? We normally use United States Postal Service for standard shipping and Federal Express for 2nd Day & Overnight shipping. Most orders are filled and shipped within 1-2 business days; however it may take up to 5 – 7 business days for your item(s) to ship. If you have a critical deadline, please give us a call at #615-776-2951 with your required date, we will check stock and do everything we can to meet your deadline. We are open from 9 - 5, Monday - Friday (Central Standard Time) We are always glad to work with you on time sensitive orders if we are able. If you have special shipping needs, or require an order to be shipped immediately, or overnight, please don’t hesitate to call us. Is my information protected if I use your Secure Online Shopping Cart? Yes, absolutely! We have a Secure Shopping Cart and we never, never, ever share your information or email address with anyone else! All of the information entered into our shopping cart is encrypted so that no one else can read it. If you are still not comfortable ordering online, please feel free to call (615-776-2951) to order, or fax (615-776-3127) in your order to us. If I don't want to order Online, how else can I place my order? You can always call in your order (#615-776-2951), or fax your order (#615-776-3127). Our office hours are Monday thru Friday, 9 am to 5 pm Central Time. If you happen to call when we are closed or busy with another customer, just leave a message and we will call you back as soon as possible. What payment options do you offer? You may pay for your order by using your credit or debit cards: MasterCard, Visa, American Express, Discover Card or Paypal. Do you ship outside of the United States? Yes, we will ship practically all over the world! You can order online on our web site and select "International Shipping" on the final checkout page. If you want to know exact shipping costs, just email us at sales@decoratingstudio.com before placing your order. In the email for shipping cost, be sure to let us know your address and the items and quantities in your order for us to calculate the exact cost. What if I have a question that isn't answered here?
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