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|Decorating Studio, LLC - Return Policies & Shipping Info
Standard/Ground Shipping Charges
“Transit & Shipping Time” is the actual travel time it takes for your package to get to you from the time it leaves our warehouse and does not include the processing time it takes for your item to be pulled and packaged for shipping. Since most items don’t ship for 1 – 3 business days from the time you place your order, this means that if you select 2nd day, you will receive your package 2 days after it leaves our warehouse, not 2 days from the day you placed your order. If your time is critical, please give us a call at #615-776-2951 and we can work with you to get your item to you as quickly as possible.
International Shipping (outside of the United States)
International Shipping charges are shown in the yellow boxes above. If you want to place your order on our Secure Online Shopping Cart, you select the shipping option you need under “Alternate Shipping Options”. If the shipping cost ends up being more or less than the approximate amount you paid, you will have a credit or charge on your credit card for the difference in what you paid and the actual shipping cost. - Note: UPS considers shipments to Puerto Rico as International.
What payment options do you offer?
You may pay for your order by using your credit or debit cards:
Do you ship outside of the United States?
Yes, we will ship practically all over the world! You can order online on our web site and select "International Shipping" on the final checkout page. If you want to know exact shipping costs, just email us at firstname.lastname@example.org before placing your order. In the email for shipping cost, be sure to let us know your address and the items and quantities in your order for us to calculate the exact cost.
Most items are returnable within 7 days of receipt (note list of items that are NOT returnable below), however there is a 20% Restocking Charge for a return. There is no restocking fee for exchanges however, the exchange must be of equal or more value than the original purchase. We offer samples on most of our trims so that you can avoid having to return an item because of color, etc. If you do not see a place to order a sample of a trim on a web page, just call us or send us an email to receive a sample cutting.
Note Items that are NOT returnable are:
Items that are returnable must be returned in new, unused condition and uncut.
Address To Ship Returned Items To:
How & when will my purchase be shipped?
We normally use United States Postal Service for standard shipping and when requested by the customer, UPS for 2nd Day, 3 Day Select & Overnight shipping. Most orders are filled and shipped within 1-2 business days; however it may take up to 5 – 7 business days for your item(s) to ship. Special Order items may take 2 - 3 weeks to ship.
We are always glad to work with you on time sensitive orders if we are able. If you have special shipping needs, or require an order to be shipped immediately, or overnight, please don’t hesitate to call us.
Is my information protected if I use your Secure Online Shopping Cart?
Yes, absolutely! We have a Secure Shopping Cart and we never, never, ever share your information or email address with anyone else! All of the information entered into our shopping cart is encrypted so that no one else can read it.
If you are still not comfortable ordering online, please feel free to call (615-776-2951) to order,
If I don't want to order Online, how else can I place my order?
You can always call in your order (#615-776-2951), or fax your order (#615-776-3127). If you happen to call when we are closed or busy with another customer, just leave a message and we will call you back as soon as possible.
What if I have a question that isn't answered here?
Samples & Sample Requests
We offer samples on most of our trims. A few have a small charge, but most are free except for a small S & H charge. We do ask that you limit your sample request to 7 per order, since our samples are hand cut from our current stock by our staff. Thank you!
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