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"How to return an order" ~ International Shipping Info ~ Samples

Standard/Ground Shipping Charges
(Standard is shipped either USPS Priority Mail, USPS First Class, USPS Parcel Post or UPS Ground based on your package weight and your address.)

International Shipping (outside of the United States)

International Shipping charges are shown in the yellow boxes above. If you want to place your order on our Secure Online Shopping Cart, you select the shipping option you need under “Alternate Shipping Options”. If the shipping cost ends up being more or less than the approximate amount you paid, you will have a credit or charge on your credit card for the difference in what you paid and the actual shipping cost. - Note: UPS considers shipments to Puerto Rico as International.

If you want to know the shipping cost prior to ordering, just email us with the Name of the item(s), the quantities, and your shipping address. We will then email you back with the shipping cost.
We are open from 9 - 4:30, Monday - Friday (Central Standard Time)

What payment options do you offer?

You may pay for your order by using your credit or debit cards:
MasterCard, Visa, American Express, Discover Card or Paypal.
Or, you may have your Bank Wire Transfer the funds to our account (this is particularly helpful for some International Customers).

Do you ship outside of the United States?

Yes, we will ship practically all over the world! You can order online on our web site and select "International Shipping" on the final checkout page. If you want to know exact shipping costs, just email us at sales@decoratingstudio.com before placing your order. In the email for shipping cost, be sure to let us know your address and the items and quantities in your order for us to calculate the exact cost.


Returns
Click here to read our entire Terms & Condition of Sale

Most items are returnable within 7 days of receipt (note list of items that are NOT returnable below), however there is a 20% Restocking Charge for a return.  There is no restocking fee for exchanges however, the exchange must be of equal or more value than the original purchase.  We offer samples on most of our trims so that you can avoid having to return an item because of color, etc.  If you do not see a place to order a sample of a trim on a web page, just call us or send us an email to receive a sample cutting.

Returns Procedure:
If you are not happy with an item, for any reason, you must contact us by phone (#615-776-2951) within 7 days of the receipt of your item for a Return Authorization Number (RAN). Once you receive your RAN, you will need to postmark and ship the item back to us within another 3 business days. There is a restocking fee of 20% on all returns (see below items that are not returnable). There is no restocking fee for exchanges.

Note Items that are NOT returnable are:
Cake Crowns & Toppers
Cake Jewelry
Table Centerpieces & Candle Stands
Beaded Garlands

Items that are returnable must be returned in new, unused condition and uncut.

Address To Ship Returned Items To:

Decorating Studio, LLC
RAN # _____*
9813 Sam Donald Road
Nolensville, TN 37135

*This is where you insert your Return Authorization Number (RAN).
You must call us for your RAN # within 7 days of receiving your package.  All packages must have a RAN to be accepted as a return by our shipping department.

No return will be accepted if there is not a Return Authorization Number on the label, or if the item is shipped back to us later than 14 days after your receipt of your order. Please utilize our sample program (if available for that item) to check color and appropriateness before ordering.

How & when will my purchase be shipped?

We normally use United States Postal Service for standard shipping and when requested by the customer, UPS for 2nd Day, 3 Day Select & Overnight shipping. Most orders are filled and shipped within 1-2 business days; however it may take up to 5 – 7 business days for your item(s) to ship.  Special Order items may take 2 - 3 weeks to ship.
If you have a critical deadline, please give us a call at #615-776-2951 with your required date, we will check stock and do everything we can to meet your deadline.

We are always glad to work with you on time sensitive orders if we are able. If you have special shipping needs, or require an order to be shipped immediately, or overnight, please don’t hesitate to call us.

Is my information protected if I use your Secure Online Shopping Cart?

Yes, absolutely! We have a Secure Shopping Cart and we never, never, ever share your information or email address with anyone else! All of the information entered into our shopping cart is encrypted so that no one else can read it.

If you are still not comfortable ordering online, please feel free to call (615-776-2951) to order,
or fax (615-776-3127) in your order to us.

If I don't want to order Online, how else can I place my order?

You can always call in your order (#615-776-2951), or fax your order (#615-776-3127). If you happen to call when we are closed or busy with another customer, just leave a message and we will call you back as soon as possible.

What if I have a question that isn't answered here?
If you have any other questions or comments, please feel free to call us (#615-776-2951) or e-mail us (sales@decoratingstudio.com).
We would love to hear from you!

Samples & Sample Requests

We offer samples on most of our trims. A few have a small charge, but most are free except for a small S & H charge. We do ask that you limit your sample request to 7 per order, since our samples are hand cut from our current stock by our staff. Thank you!